TY - JOUR T1 - Implementing customer relationship management successfully: A configurational perspective JO - Technological Forecasting and Social Change UR - http://dx.doi.org/10.1016/j.techfore.2023.123083 PY - 2024/02/01 AU - Ivens B AU - Kasper-Brauer K AU - Leischnig A AU - Thornton SC ED - DO - DOI: 10.1016/j.techfore.2023.123083 PB - Elsevier BV VL - 199 SP - 123083 EP - 123083 Y2 - 2025/05/02 ER -