TY - JOUR T1 - Investigating the Situated Culture of Multi-Channel Customer Management JO - Journal of Global Information Management UR - http://dx.doi.org/10.4018/jgim.2021050103 PY - 2021/05/01 AU - Ali M AU - Tarhini A AU - Brooks L AU - Kamal MM ED - DO - DOI: 10.4018/jgim.2021050103 PB - IGI Global VL - 29 IS - 3 SP - 46 EP - 74 Y2 - 2025/06/21 ER -