@article{article, title = {{Assuring quality using 鈥渕oments of truth鈥� in super鈥恈onverged services}}, publisher = {{Emerald}}, url = {{}}, year = {{2012}}, month = {{7}}, author = {{Appleton L}}, doi = {{10.1108/01435121211266230}}, volume = {{33}}, journal = {{Library Management}}, issue = {{6/7}}, pages = {{414-420}}, note = {{Accessed on 2025/07/03}}}