@article{article, title = {{Identifying the range of customer listening tools: a logical pre-cursor to CRM?}}, url = {{}}, year = {{2007}}, month = {{1}}, author = {{Maguire S and Koh SCL and Huang C}}, doi = {{10.1108/02635570710740706}}, volume = {{107}}, journal = {{IND MANAGE DATA SYST}}, issue = {{3-4}}, pages = {{567-586}}, note = {{Accessed on 2025/05/21}}}