TY - CHAP T1 - An Empirical Examination of the Interrelationships Between Service Recovery Paradox and Its Key Antecedents and Outcomes T2 - Marketing Challenges in a Turbulent Business Environment UR - http://dx.doi.org/10.1007/978-3-319-19428-8_64 PY - 2016/01/01 AU - El-Manstrly D AU - Liu G AU - Rosenbaum M ED - DO - DOI: 10.1007/978-3-319-19428-8_64 PB - Springer International Publishing SN - 9783319194271 SP - 245 EP - 245 Y2 - 2025/05/25 ER -