@article{article, title = {{Measuring the impact introducing NHS 111 online had on the NHS 111 telephone service and the wider NHS urgent care system : an observational study}}, publisher = {{BMJ Publishing Group}}, url = {{https://eprints.whiterose.ac.uk/189037/ }}, year = {{2022}}, month = {{7}}, author = {{Simpson RM and Jacques RM and Nicholl J and Stone T and Turner J}}, doi = {{10.1136/bmjopen-2021-058964}}, volume = {{12}}, journal = {{BMJ Open}}, issue = {{7}}, note = {{Accessed on 2025/05/22}}}